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As White Glove Service specialists we ensure that our customers have a stress-free shipping and fulfilment experience with personalised touch.
White Glove Service is a customised option that goes above and beyond the conventional delivery service expectations. It's all about the finer points and making certain that everything is in order.
Attention to Detail
Our highly trained professionals adhere to industry-standard standards and rules for properly handling consignments throughout the delivery process. This involves placing sensitive things, oversized freight, or specific category goods in purpose-built vehicles such as padded vans, temperature- and climate-controlled trucks, to ensure immaculate and precise doorstep delivery.
We work around your schedule making sure your items are delivered not only on time, but also at a time and place that is convenient for you. We communicate with you to determine any special delivery requirements and schedule deliveries at a time that is convenient for you, ensuring that no packages are left unattended at your doorstep.
We provide full transparency, allowing you to track your delivery's progress at every stage of transportation. We employ business intelligence tools and applications to track orders from pickup to delivery, including timely notifications and, if necessary, deviation alerts.
Unpacking and setup
It's all about the additional value. Our White Glove Service is not just another delivery service with a drop-off location. We place items where you want them, removing any packaging, and arranging them at your selected place.
Exceptional Customer Service
As a White Glove Service provider we deliver impeccable customer service 24 hours a day, 7 days a week, and throughout the customer journey.
Our dedicated team is aware of any particular delivery instructions, and can arrange custom deliveries. Furthermore, our specialists are prompt, courteous, and treat each customer with respect and provide only the highest level of service.
At Orbis, we understand the value of excellent service, clear communication, and go above and beyond to guarantee that our customers have the best experience possible.