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Call: + 44 (0) 1636 701 358

Below is a list of our most frequently asked questions.

If you couldn't find an answer here please do not hesitate to contact us.

How do I get to the head office?

Our Head Office is located at: Winslade House, Manor Drive, Clyst St Mary, EX5 1FY, United Kingdom Get directions.

How much does it cost to send a small package?

Prices very greatly depending on witch destination do you need to send it, the best way to obtain an estimate is to either contact one of our Operations Executives or request a free quote online.

Do you offer sea freight services?

We can offer a wide selection of transportation modes. We have knowledge and expertise in providing sea/ocean transportation options, including third country shipping.

I want to ship an item that requires special handling. Do you provide white-glove service?

Yes we do. As a white-glove service provider Orbis can ship and handle items that require special attention while using the latest technology to ensure the safe, precision-oriented transportation. Our highly trained professionals adhere to industry-standard standards and rules for properly handling consignments throughout the delivery process. 

What do I do if I need to cancel a shipment?

In order to cancel or reschedule an shipment you must call Orbis International during business hours (Mon-Fri 8.30 - 17.00) on +44 (0) 1636 701 358 or fill out an online form to cancel your shipment.

Do I need an initial consultation?

Prior to each service our Consultant will work with you through an in-depth consultation.

We use a consultancy-based approach trying to understand the criteria of your project before we offer the best transportation solution.

How can I track my shipment?

You can track your shipment here: TRACK & TRACE